Position Summary

The IT Support Specialist has primary day-to-day support responsibility for hotel information systems and software applications support. This includes end-user support, help desk activities, on-site problem resolution and systems installation. The position performs their duties with a guest-service mindset and with the goal of enabling hospitality employees to provide excellent service to our guests. This position reports to the IT Support Services Manager.

The hourly pay range for this position is $26.00- $28.000. Actual pay will be dependent on budget, experience, and office location.

Job Posting Deadline

Applications for this position will be accepted until May 25, 2026.

Essential Job Functions/Key Job Responsibilities

•    Perform desktop and application support across the hotel portfolio

•    Assist in the identification, diagnosis, and resolution of issues within the hardware and software ecosystems

•    Onboard new users via Active Directory, Office365, and user specific applications

•    Maintain commitment to providing excellent customer service in a fast paced and sometimes stressful environment

•    Occasional after hours work and on-call rotation is required

•    Provide input on current and future technology and outside support services

•    Provide support of projects for departments and end-users

•    Provide end-user problem solving and troubleshooting and delegate support to staff or outside vendors, as needed

•    Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures

•    Assist in maintaining user configurations, passwords and access privileges

•    Provide support during system outages or interruptions and maintain contingency operations until full recovery is achieved

•    Perform projects as assigned, specific to the job duties

•    Other duties as assigned

Education & Experience Requirements

Comp Tia a

• 1+ years in hotel operations or applicable technical experience preferred
• Excellent organizational, verbal and written communication skills
• Proficient knowledge of Microsoft Windows, Exchange, and Active Directory
• Knowledge of computer applications and operating systems
• Knowledge of hospitality applications, for example Infor HMS, Alice, Delphi, Sonifi, preferred
• Knowledge of Wi-Fi, and internet networking environment
• Knowledge of security standards and best practices within the technical field
• Knowledge of standard practices for diagnosing and fixing technical problems
• Ability to identify, analyze, and resolve technical problems effectively
• Ability to learn and utilize advanced technical tools, systems, or software
• Ability to manage small projects is preferred
• Ability to approach complex problems methodically and analyze them from multiple perspectives
• Ability to ensure accuracy in technical work and avoid errors
• Ability to stay up to date with new technologies, tools, and industry standards
• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks