Solutions Architect
Solutions Architect
Deepgram
Deepgram is a leading voice AI platform focused on speech-to-text and text-to-speech technologies. The company is seeking a Solutions Architect to join their Applied Engineering team, where the role involves engaging with customers to solve technical challenges and enhance support infrastructure. The ideal candidate will have a strong engineering background and a passion for AI, with opportunities for growth into broader implementation and pre-sales roles.
Qualification
- Strong engineering background
- Experience in customer engagement and support
- Ability to solve complex technical challenges
- Familiarity with AI tools and technologies
- Comfortable with rapid changes and adapting to new models
- Experience in automation and scalable solutions
- Excellent communication skills
Responsibility
- Engage with customers to solve complex technical challenges
- Build scalable solutions to enhance support infrastructure
- Own complete customer engagements in a post-sales capacity
- Assist with pre-sales and implementation projects as needed
- Resolve sophisticated technical issues and create repeatable solutions
- Develop automation to allow the AppEng team to focus on high-impact pre-sales activities
- Influence customer support strategy and ensure exceptional technical assistance for customers
