Product Strategy
Product Strategy
Product Strategy
Hang
Hang is a next-generation brand loyalty and membership platform focused on enhancing customer experience through personalization and gamification. The Product Strategy Manager will play a pivotal role in developing frameworks for client launches, acting as a relationship manager, and collaborating with internal teams to ensure product solutions meet customer needs.
Qualification
- 5+ years of work experience in Product, Consulting, Strategy, Marketing, or Customer Success roles.
- Proven ability to partner with and persuade senior executive stakeholders.
- Experience managing cross-functional projects.
- Strong understanding of customer loyalty and membership programs.
- Ability to create best practices frameworks for structuring program benefits.
Responsibility
- Develop an extensible framework and playbooks for future client launches.
- Serve as a primary relationship manager and thought partner to customers.
- Guide customers in understanding their customers and personalizing their experience.
- Collaborate with internal stakeholders in Sales, Product, and Engineering.
- Act as the 'voice of the customer' in internal discussions about the product roadmap.
- Drive the successful rollout and adoption of new solutions for existing customers.
