About the Role

• Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations
• Onboard new customers to Juicebox and ensure they succeed
• Build out our renewal processes
• Create guides on best practices and update our Knowledge Base (link https://docs.juicebox.work)
• Resolve on-going customer issues, acting as true partner for them
• Collaborate with the Sales team to expand customer accounts
• Provide product feedback to our Engineering / Product team to continue to improve Juicebox
• Deep understanding of recruiting processes and challenges
• Very organized, ability to manage a high number of ongoing customer threads
• Product-mindset
• Located in or willing to relocate to London (in-person 5 days a week)
• Experience as a recruiter or sourcer
• Familiar with Product-Led-Growth