Telesales Representative -Outbound
Telesales Representative -Outbound
Telesales Representative -Outbound
M-KOPA
M-KOPA is seeking a Telesales Representative to join their Customer Retention team, focusing on driving sales growth and enhancing customer relationships. The role involves selling innovative products to existing customers and supporting the company's mission of financial inclusion. Candidates should have a background in sales and customer engagement, with a strong emphasis on achieving targets and providing exceptional customer experiences.
Qualification
- HND/Bachelor’s degree in Business Management or a related field.
- At least 2+ years of experience in a corporate environment, preferably in BPO or call center.
- Strong verbal and written communication skills.
- Proficiency in MS Excel.
- Result-oriented mindset with a focus on achieving sales targets.
Responsibility
- Drive sales growth by introducing and selling M-KOPA products to existing customers.
- Build and maintain strong customer relationships to foster loyalty.
- Handle customer inquiries, concerns, and objections professionally.
- Maintain high call quality benchmarks by delivering accurate information.
- Meet expected talk time and productivity goals.
