Company Description

MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people.

Job Description

The Role:

The Role: The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus:

· Day-to-day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.

· Implementation of Customer change requests in compliance with the Change Control regime.

· Incident response including troubleshooting the infrastructure-related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.

· MicroStrategy Platform administration.

· Maintaining high-quality documentation for all related tasks.

Required Experience and Skills

· 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives

· Hands-on experience with AWS and/or Azure cloud computing services.

· Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc.

· Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues

· Must possess an enthusiastic personality and foster a positive work environment

· Strong written and verbal communication skills

· Well organized with effective time management skills

· Ability to work independently

· Attention to detail

· Able to support MicroStrategy customers during their working hours

· Must be available to be on call for after-hours and weekends on a rotational basis

· Certifications: AWS Associate Solution Architect and/or Azure Fundamentals

· Familiarity with infrastructure, virtualization, security and networking

· Knowledge of Containerization solutions (Kubernetes and Docker)

· Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.