1. Ensure timely execution of store operations*

*Store refers to online stores for Brand partners

• Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc)
• Check and investigate reasons for unsuccessful orders and recommend solutions
• Conduct check on OOS listings and rectify where necessary
• Develop and upload product listings for stores in accordance to best practices
• Maintain promotions for stores and perform ROI analysis for future learnings

2. Develop stores in accordance to best practices

• Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores
• Partner Brands and internal teams with ultimate objective of increasing conversion rates
• Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions

3. Reporting and Campaign participation

• Extract daily, weekly, and monthly reports as required
• Ensure 100% campaign participation and campaign product submissions
• Collate campaign deadlines and requirements to coordinate with relevant internal teams

4. Platform Insights and Expertise

• Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments
• Assist in the development of best practices for showcase and learnings for regional sharing

• A Bachelor's Degree or Diploma, in Business, eCommerce or similar fields
• Keen interest in the world of eCommerce and channel operations management
• Prior experience in eCommerce will be advantageous
• Strong sense of ownership and accountability
• Possess good communication skills and able to work in a fast paced but nurturing environment
• A great team player and the ability to adapt to a fast-paced environment
• Strong analytical skills, proficiency with Microsoft Excel

Work Setup: Hybrid (once a week onsite, 4x WFH)