Guest Services Staff - AEG Presents Great Lakes - Masonic Temple
Guest Services Staff - AEG Presents Great Lakes - Masonic Temple
Guest Services Staff - AEG Presents Great Lakes - Masonic Temple
AEG Worldwide
The Guest Services Staff at AEG Presents Great Lakes - Masonic Temple is responsible for providing direct services to guests, ensuring a safe and welcoming environment during events. This role involves customer service tasks such as answering questions, ticket scanning, and assisting guests with various needs. AEG is a leading company in sports and live entertainment, committed to innovation and community support.
Qualification
- Strong customer service skills and a friendly demeanor.
- Ability to handle guest complaints and resolve issues effectively.
- Knowledge of venue policies and procedures.
- Ability to assist guests with disabilities (ADA compliance).
- Willingness to participate in emergency response training.
- Flexibility to work various shifts, including evenings and weekends.
- Strong communication skills to interact with guests and team members.
Responsibility
- Answer guest questions and direct them to important areas of the venue.
- Operate coat check rooms according to established guidelines.
- Scan tickets for entry and administer wristbands for event access.
- Greet guests and resolve complaints, escalating concerns as necessary.
- Seat guests and assist ADA patrons.
- Enforce venue policies and complete required trainings.
- Act as a member of the emergency evacuation team during facility emergencies.
- Monitor venue compliance with fire department safety regulations.
