Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron
Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron
Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron
AEG Worldwide
The Guest Services Staff at AEG will provide direct services to guests at various venues, ensuring a safe and enjoyable experience. Responsibilities include answering questions, managing coat checks, scanning tickets, resolving complaints, and assisting with ADA needs. AEG is a leader in sports and live entertainment, committed to innovation and community engagement.
Qualification
- Strong customer service skills
- Ability to handle guest complaints professionally
- Knowledge of venue policies and procedures
- Ability to work in a fast-paced environment
- Strong communication skills
- Ability to assist guests with disabilities
- Team player with a focus on safety
Responsibility
- Answer guest questions and direct them to important areas of the venue
- Operate coat check rooms following established guidelines
- Scan tickets for entry and administer wristbands for events
- Greet guests and resolve complaints, monitoring guest conduct
- Seat guests and assist ADA patrons
- Enforce venue policies and complete required trainings
- Act as a member of the emergency evacuation team
- Monitor venue compliance with fire department safety regulations
