Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner,The Sinclair, Royale, Roadrunner, Suffolk Downs
Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner,The Sinclair, Royale, Roadrunner, Suffolk Downs
Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner,The Sinclair, Royale, Roadrunner, Suffolk Downs
AEG Worldwide
The Guest Services Staff at AEG plays a crucial role in enhancing the guest experience at various events by providing information, processing ticket orders, and ensuring customer satisfaction. AEG is a leading company in sports and live entertainment, committed to innovation and community engagement.
Qualification
- Strong communication skills to interact with guests and provide information effectively.
- Ability to handle cash and process payments accurately.
- Experience in customer service or guest relations is preferred.
- Knowledge of event ticketing systems and procedures is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks.
Responsibility
- Accurately and efficiently processes orders for and collects payments from guests.
- Follow cash handling and inventory procedures to ensure security of assets and inventory.
- Greet customers with a positive and friendly demeanor.
- Assist guests by providing information, answering questions, and processing requests.
- Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
- Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
