Guest Services Staff - Midland Theater
Guest Services Staff - Midland Theater
Guest Services Staff - Midland Theater
AEG Worldwide
The Guest Services Staff at Midland Theater will provide direct services to guests, ensuring a safe and enjoyable experience. This role involves customer service, ticket scanning, and assisting guests with various needs while upholding venue policies. AEG, the company behind this role, is a leader in sports and live entertainment, committed to innovation and community engagement.
Qualification
- Strong customer service skills
- Ability to communicate effectively with guests
- Experience in a fast-paced environment
- Knowledge of venue policies and procedures
- Ability to handle guest complaints professionally
- Willingness to work flexible hours, including evenings and weekends
- Basic understanding of safety protocols and emergency procedures
- Ability to work as part of a team
Responsibility
- Answer guest questions and direct them to important areas of the venue
- Operate coat check rooms following established guidelines
- Scan tickets for entry and administer wristbands for events
- Greet guests and resolve complaints, ensuring a safe environment
- Seat guests and assist ADA patrons
- Enforce venue policies and complete required trainings
- Act as a member of the emergency evacuation team during emergencies
- Monitor venue during guest arrival and exit for safety compliance
