Guest Services Staff - PromoWest - Columbus
Guest Services Staff - PromoWest - Columbus
Guest Services Staff - PromoWest - Columbus
AEG Worldwide
The Guest Services Staff at AEG will provide direct services to guests at venues, ensuring a safe and enjoyable experience. The role involves customer service duties, ticket scanning, and monitoring guest conduct. AEG is a leader in sports and live entertainment, committed to innovation and community support.
Qualification
- Strong customer service skills
- Ability to communicate effectively with guests
- Experience in a fast-paced environment
- Attention to detail and ability to follow procedures
- Ability to handle complaints and resolve issues professionally
Responsibility
- Answer guest questions and direct them to important areas of the venue
- Operate coat check rooms following established guidelines
- Scan tickets for entry and administer wristbands for events
- Greet guests and resolve complaints, escalating concerns as necessary
- Monitor guest conduct to ensure a safe environment and responsible alcohol consumption
