Guest Services Staff - PromoWest - MegaCorp
Guest Services Staff - PromoWest - MegaCorp
Guest Services Staff - PromoWest - MegaCorp
AEG Worldwide
The Guest Services Staff at AEG will provide direct services to guests at venues, ensuring a safe and enjoyable experience. This role involves customer service, ticket scanning, and compliance with venue policies, contributing to the overall guest experience at events.
Qualification
- Strong customer service skills and a friendly demeanor.
- Ability to handle guest complaints and resolve issues effectively.
- Knowledge of venue policies and procedures.
- Ability to work in a fast-paced environment during events.
- Flexibility to work evenings, weekends, and holidays as required.
Responsibility
- Answer guest questions and direct them to important areas of the venue.
- Operate coat check rooms according to established guidelines.
- Scan tickets for entry and administer wristbands for event access.
- Greet guests, resolve complaints, and monitor guest conduct for safety.
- Seat guests and assist ADA patrons.
- Enforce venue policies and complete required trainings.
- Act as a member of the emergency evacuation team during facility emergencies.
- Monitor venue compliance with fire department safety regulations.
