Guest Services Staff- The Fonda
Guest Services Staff- The Fonda
Guest Services Staff- The Fonda
AEG Worldwide
The Guest Services Staff at AEG is responsible for providing direct services to guests at various venues, ensuring a safe and welcoming environment. This role involves answering questions, directing guests, operating coat check rooms, scanning tickets, and resolving complaints. AEG is a leader in sports and live entertainment, committed to innovation, community support, and sustainability.
Qualification
- Strong customer service skills
- Ability to work in a fast-paced environment
- Excellent communication skills
- Problem-solving abilities
- Flexibility to work various shifts, including evenings and weekends
Responsibility
- Answer guest questions and direct them to important areas of the venue
- Operate coat check rooms following established guidelines
- Scan tickets for entry and administer wristbands for events
- Greet guests and resolve complaints, escalating concerns as necessary
- Provide additional assistance to guests whenever necessary
