Guest Services Staff - Usher/Ticket Taker- AEG Presents Great Lakes - Royal Oak Music Theater
Guest Services Staff - Usher/Ticket Taker- AEG Presents Great Lakes - Royal Oak Music Theater
Guest Services Staff - Usher/Ticket Taker- AEG Presents Great Lakes - Royal Oak Music Theater
AEG Worldwide
The Guest Services Staff - Usher/Ticket Taker position at AEG Presents Great Lakes involves providing direct services to guests at the Royal Oak Music Theater. The role focuses on ensuring a safe and welcoming environment for attendees, addressing inquiries, managing ticketing processes, and assisting with guest seating and ADA needs. AEG is a leader in live entertainment, committed to community engagement and sustainability.
Qualification
- Strong customer service skills and a friendly demeanor.
- Ability to handle guest inquiries and complaints effectively.
- Familiarity with ticket scanning and wristband administration.
- Knowledge of venue policies and emergency procedures.
- Ability to assist guests with disabilities.
Responsibility
- Answer guest questions and direct them to important areas of the venue.
- Operate coat check rooms according to established guidelines.
- Scan tickets for entry and administer wristbands for event access.
- Greet guests, resolve complaints, and escalate concerns as necessary.
- Seat guests and assist ADA patrons.
- Enforce venue policies and complete required trainings.
- Act as a member of the emergency evacuation team during facility emergencies.
- Monitor venue compliance with fire department safety regulations.
