Staff Platform Manager, Community Experience Platforms
Staff Platform Manager, Community Experience Platforms
Staff Platform Manager, Community Experience Platforms
Airbnb
Senior Platform Product Manager for Airbnb's Community Experience Platform, responsible for leading major experience platforms that power guest/host support journeys. You will define the vision and strategy, drive a scalable roadmap, and partner with engineering, design, analytics, and product marketing to deliver high-impact platform capabilities with a strong focus on user experience and measurable outcomes.
Qualification
- Extensive experience as a product/ platform manager leading cross-functional teams in a large-scale environment.
- Proven track record delivering complex platform experiences that power customer support journeys.
- Ability to define success with measurable objectives and key results (OKRs) and measure progress with analytics.
- Strong collaboration, communication, and influencing skills across engineering, design, analytics, and product marketing.
- Experience shaping roadmaps and product strategy and delivering on high-profile programs.
- User-experience focused with passion for improving guest/host journeys and platform usability.
- Proficiency with product analytics, dashboards, and data-driven decision making; familiarity with A/B testing is a plus.
- Experience with Jira and Confluence or similar tools to manage requirements and track progress.
- Comfort working in a fast-paced, matrixed organization and partnering with multiple stakeholders across the company.
Responsibility
- Define and own the product vision, strategy, and roadmap for major experience platforms supporting Airbnb’s support experiences.
- Lead cross-functional teams across engineering, design, analytics, and product marketing to execute on a shared vision.
- Define success using clearly measurable objectives and key results (OKRs) and monitor progress with product analytics and dashboards.
- Drive high-profile projects end-to-end, prioritizing initiatives, managing trade-offs, and ensuring timely delivery.
- Influence and align stakeholders across the company to achieve unified outcomes and champion customer-centric platform improvements.
- Collaborate with design and user-research teams to optimize the guest/host support journeys and overall user experience.
- Champion reliability, scalability, and performance of the platform and continuously iterate based on feedback and metrics.
- Use data-driven decision making, competitive analysis, and market feedback to inform roadmap adjustments and new opportunities.
