Customer Success Manager, Enterprise
Customer Success Manager, Enterprise
Customer Success Manager, Enterprise
Airwallex
The Customer Success Manager at Airwallex plays a crucial role in supporting enterprise clients through implementation and servicing phases, collaborating with various teams to enhance customer experiences in the fintech space. Airwallex, a leading global payments and financial platform, values innovative thinkers who are eager to make an impact and grow within a dynamic environment.
Qualification
- Experience in customer success or account management, preferably in a fintech or SaaS environment
- Strong understanding of payment solutions and financial technology
- Excellent communication and relationship-building skills
- Ability to work cross-functionally and manage multiple stakeholders
- Proactive problem-solving skills and a customer-centric mindset
Responsibility
- Manage the implementation and go-live phases for enterprise clients
- Collaborate with sales, solutions engineering, account management, and operations teams
- Build and maintain strong relationships with enterprise clients
- Create exceptional customer experiences and address complex problems
- Engage in strategic thinking to understand and meet the unique challenges of multinational organizations
