Client Support Representative
Client Support Representative
Client Support Representative
Awardco
Awardco is a rapidly growing company in the employee experience industry, focused on enhancing workplace satisfaction and recognition. The Client Support Representative role is crucial in ensuring that customers have a positive experience with Awardco's products by providing support and resolving issues.
Qualification
- Positive attitude and strong work ethic
- Friendly and personable disposition
- Tech-savvy and quick learner
- Problem-solving skills
- Excellent communication skills - written and verbal
- Familiarity with Salesforce, Microsoft Excel, Google Suite, and Zendesk is a plus
Responsibility
- Fulfill client orders and aid in support tickets
- Work directly with platform users to answer questions and resolve issues
- Communicate with clients via email, chat, and phone
- Ensure client satisfaction in every interaction
