Service Desk Analyst Intern
Service Desk Analyst Intern
Service Desk Analyst Intern
Cannondesign
CannonDesign is seeking a Service Desk Analyst Intern to support their IT team in providing technology assistance for health, education, and business organizations. The role involves monitoring helpdesk tickets, providing end-user support, and coordinating equipment setup, among other responsibilities.
Qualification
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop, Microsoft Office is required.
- Strong communication skills and innovative thinking is essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Responsibility
- Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets.
- Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
- Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Adapt/modify existing hardware and software to meet specific needs.
- Maintain peripherals (i.e. printers).
- Travel may be required.
