Customer Service Workforce Specialist II
Customer Service Workforce Specialist II
Customer Service Workforce Specialist II
Chewy, Inc.
Chewy, a leading e-commerce retail business and Pet Pharmacy in the U.S., is looking for a Customer Service Workforce Specialist II to support Pharmacy Operations through queue management, real-time analysis, and performance management to meet service level agreements. The role involves collaboration with various teams including Workforce Management, Human Resources, and Pharmacy Team Members.
Qualification
- Strong analytical skills
- Ability to think creatively
- Experience in customer service or workforce management
- Excellent communication skills
- Ability to work collaboratively in a team environment
Responsibility
- Support Pharmacy Operations through Queue Management and Real Time Analysis (RTA)
- Conduct Service Avoidance Analysis to improve service delivery
- Manage real-time performance to ensure adherence to Service Level Agreements (SLAs)
- Collaborate with Workforce Management and Capacity Planning Team
- Work closely with Human Resources and Operations Leadership
