IT Site Support Tech II
IT Site Support Tech II
IT Site Support Tech II
Chewy, Inc.
The IT Site Support Tech II role at a pet-friendly company involves providing technical support for Windows and Apple desktop devices, troubleshooting IT issues, and ensuring efficient operation of IT systems. The position emphasizes a proactive approach to problem-solving and collaboration with specialty teams to deliver high-quality solutions.
Qualification
- Proven experience in IT support roles, particularly with desktop environments.
- Strong knowledge of Windows and Apple operating systems.
- Ability to troubleshoot hardware and software issues effectively.
- Experience with incident management practices and ticketing systems.
- Excellent communication skills and a customer-oriented mindset.
Responsibility
- Keep Windows and Apple desktop devices operational for efficient team performance.
- Provide support to on-site employees, aiming for first interaction resolution.
- Analyze and recommend hardware and software solutions for complex problems.
- Collaborate with specialty teams to deliver custom IT solutions aligned with standards.
- Monitor and track hardware and software inventory according to IT Asset Lifecycle procedures.
- Troubleshoot and resolve technical issues related to networks, client/server systems, and peripherals.
- Perform routine maintenance of conference rooms and IT equipment.
- Serve as an escalation point for desktop-related issues and provide mentorship to junior staff.
- Respond to second and third level technical support requests via various channels.
