Operations Manager
Operations Manager
Operations Manager
Chewy, Inc.
Chewy is seeking an Operations Manager for their fulfillment center, responsible for leading operations, ensuring safety, and driving continuous improvement in a dynamic environment. The role involves managing relationships with various stakeholders and optimizing warehouse processes.
Qualification
- Bachelor's Degree from an accredited University or comparable experience
- 5+ years of management experience in fulfillment center/warehouse operations
- Strong leadership skills with the ability to manage teams
- Experience in driving continuous improvement initiatives
- Ability to work in a fast-paced, dynamic environment
Responsibility
- Lead inbound/outbound activities for the fulfillment center, including receiving, picking, packing, and shipping across two shifts
- Ensure a healthy and safe work environment for associates
- Direct warehouse supervisory personnel to meet objectives, including timely fulfillment of customer orders
- Monitor Key Performance Indicators (KPIs) such as on-time shipments and shipment defects
- Engage and mentor a team of Area Managers and Operations Leads
- Drive planning and forecasting for operational efficiency
- Develop and share standard processes across shifts and the network
- Promote a positive team environment that motivates change and focuses on customer experience
- Drive continuous improvement in safety, quality, cost, and delivery
- Utilize Warehouse Management System (WMS) for optimizing order fulfillment and operational insights
