Client Support Specialist (Workplaces - B2B)
Client Support Specialist (Workplaces - B2B)
Client Support Specialist (Workplaces - B2B)
Clipboard
Clipboard Health is a fast-growing Series C marketplace focused on connecting workplaces with professionals for on-demand shifts. The company aims to improve socioeconomic mobility through its app-based platform. They are seeking motivated B2B Support Specialists to provide exceptional customer support to workplace clients, ensuring a seamless experience and preventing churn.
Qualification
- Customer-centric mindset with a genuine care for helping customers.
- Strong communication skills in clear, professional English, both spoken and written.
- Proactive problem-solving skills with the ability to think critically and find long-term solutions.
- Ability to navigate and utilize support tools like Zendesk effectively.
- Experience in a customer support role, preferably in a B2B environment.
Responsibility
- Deliver fast, accurate, and empathetic support to workplace customers via voice and email.
- Resolve shift, payment, and platform-related issues in real time.
- Navigate tools like Zendesk and the Clipboard Health portal to investigate cases and maintain documentation.
- Apply sound judgment and critical thinking to troubleshoot issues and adapt workflows as necessary.
- Develop expertise in products and processes to identify recurring issues and improve customer experiences.
- Collaborate with cross-functional teams such as Billing, Account Management, and Worker Operations to resolve customer issues effectively.
