Technical Operations Manager
Technical Operations Manager
Technical Operations Manager
Clipboard
Clipboard is a fast-growing Series C marketplace focused on connecting professionals with workplaces for on-demand shifts. The company is seeking a Technical Operations Manager to lead the Zendesk ecosystem and its integrations, ensuring operational health and performance in a remote, global team environment.
Qualification
- Deep expertise in Zendesk administration and configuration.
- Strong technical literacy, particularly with AWS and integrations.
- Experience managing and mentoring technical teams.
- Ability to translate business needs into technical solutions.
- Proven track record in a fast-paced, dynamic operational environment.
Responsibility
- Own the administration, configuration, and optimization of the Zendesk ecosystem.
- Lead and manage a global team of Zendesk Administrators and technical developers.
- Oversee vendor integrations and custom applications hosted on AWS.
- Translate business requirements into technical solutions for the Zendesk platform.
- Foster a culture of high performance and operational excellence within the team.
