Customer Success Manager (Montreal - French Speaking)
Customer Success Manager (Montreal - French Speaking)
Customer Success Manager (Montreal - French Speaking)
Cohere
Cohere is seeking a Customer Success Manager in Montreal to lead strategic commercial accounts in the private sector, focusing on AI adoption and implementation. The role involves building relationships with senior stakeholders and ensuring customers derive maximum value from AI solutions while navigating security and compliance requirements.
Qualification
- Expertise in the Montreal private sector landscape
- Understanding of AI technologies and their transformative potential
- Experience in managing strategic commercial accounts
- Strong relationship-building skills with senior executives
- Ability to navigate complex security, privacy, and compliance requirements
Responsibility
- Own the success, adoption, and growth of Cohere's Canadian private sector customers
- Build deep, trusted relationships with senior stakeholders including CEOs, CTOs, and CIOs
- Develop comprehensive success plans tailored to each organization's mission and digital strategy
- Serve as the primary point of contact and executive sponsor for accounts
- Define and track success metrics aligned with private sector priorities
