Customer Success Manager, Public Sector & Defence
Customer Success Manager, Public Sector & Defence
Customer Success Manager, Public Sector & Defence
Cohere
Cohere is seeking a Customer Success Manager with expertise in the Canadian public sector and defense to lead strategic government accounts. The role involves guiding organizations through AI adoption in secure environments while ensuring compliance and delivering measurable impact. The successful candidate will collaborate with various internal teams and serve as a trusted advisor to senior government stakeholders.
Qualification
- Deep expertise in the Canadian public sector and defense landscape
- Understanding of AI technologies and their transformative potential
- Experience in managing relationships with senior government officials
- Ability to navigate complex regulatory environments
- Strong communication and strategic planning skills
Responsibility
- Own the success, adoption, and growth of Cohere's Canadian public sector and defense customers
- Build deep, trusted relationships with senior government stakeholders
- Develop comprehensive success plans tailored to each organization's mission and digital strategy
- Serve as the primary point of contact and executive sponsor for accounts
- Define and track success metrics aligned with public sector priorities
