Bare Metal Support Engineer
Bare Metal Support Engineer
Bare Metal Support Engineer
CoreWeave
CoreWeave is seeking a Bare Metal Support Engineer to join their Customer Experience Organization. The role involves supporting and maintaining GPU infrastructure across data centers, ensuring reliability and performance for customers utilizing CoreWeave's cloud services.
Qualification
- Strong understanding of GPU infrastructure and AI applications.
- Experience in technical support or customer service roles.
- Ability to diagnose and troubleshoot hardware and software issues.
- Excellent communication skills for customer interaction and documentation.
- Familiarity with data center operations and maintenance.
Responsibility
- Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
- Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
- Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
- Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
- Create and maintain internal documentation, including troubleshooting guides and best practices.
