CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We're on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Product Support Specialist

• Provide direct chat and email support to CreatorIQ clients with a focus on enhancing the customer experience
• Provide clients with specialized support through complex issues in the form of screen shares and working sessions
• Contribute to our ever growing knowledge base with documentation and FAQ's
• Research, follow up on and resolve client issues in a timely manner
• Responsible for handling a range of complex technical issues and troubleshooting client reported problems
• Provide clients with tips & tricks about using the platform, with a focus on platform education
• Contribute to improving the overall service experience
• Share feedback and ideas with upper management
• Provide technical support and guidance to our client groups
• Analyze the severity of issues & work with internal teams to prioritize accordingly
• Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities
• Detail-oriented, with good organizational skills
• Technical support experience in a high-paced environment
• Patience to work through complex issues
• Friendly and collaborates effectively with others
• Ability to work independently with excellent time management
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills
• Familiar with ticketing systems such as Zendesk & Jira
• Demonstrable ability to think strategically, and problem solve creatively
• Social media knowledge & experience is a plus (How to authenticate social accounts etc..)
• Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting
• Problem routing/escalation to the next support level
• Qualification/replication of the reported issue in an appropriate customer environment
• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
• Impact analysis with accurate classification of reported issues to ensure appropriate prioritization