Executive IT Support
Executive IT Support
Executive IT Support
Databricks
The Executive IT Support role at Databricks involves providing high-level technical support to C-suite executives and their assistants. The position requires a proactive approach to anticipate needs and resolve issues efficiently, ensuring a seamless experience. The role is based in Mountain View HQ with some travel to San Francisco, focusing on delivering 'white-glove' service and enhancing executive productivity through collaboration with IT teams.
Qualification
- 5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+) in a fast-paced or high-growth environment.
- Demonstrated experience providing dedicated, 'white-glove' IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations.
- Deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks (e.g., password/MFA resets).
- Proven ability to build, map, and troubleshoot complex group rules using Okta Expression Language.
- Hands-on experience configuring and managing SSO (SAML/SCIM) application integrations and troubleshooting push groups.
- Expertise in supporting and troubleshooting endpoint and OS management.
Responsibility
- Serve as the dedicated IT point of contact for Databricks C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues.
- Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise.
- Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.
- Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.
- Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
- Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.
