Staff Designated Support Engineer
Staff Designated Support Engineer
Databricks
The Staff Designated Support Engineer role at Databricks involves providing specialized technical support and solutions for major clients in the Digital Native Business segment. The position requires significant travel and collaboration with various teams to resolve complex issues related to Apache Spark and other data technologies.
Qualification
- 8–12 years of experience in designing, building, and troubleshooting distributed computing applications.
- 4+ years of experience delivering production-scale Spark/ML/AI solutions using Python, Java, or Scala.
- Hands-on expertise with Data Lakes, SQL-based databases, and Cloud-based Data Warehousing.
- Strong technical expertise in Big Data and Spark technologies.
- Experience in customer-facing roles and technical presentations.
Responsibility
- Perform advanced troubleshooting and root cause analysis for Spark, SQL, Delta, Streaming, and Databricks runtime features.
- Discover requirements for continuous monitoring to optimize customer environments.
- Build rapid POCs and monitor solutions to address customer challenges.
- Develop comprehensive playbooks and maintain a knowledge base for Spark, ML, and AI workflows.
- Train customer engineering and business teams on best practices in performance tuning and debugging.
- Pilot new best practices and collaborate with cross-functional teams to enhance customer experience.
- Advocate for customers in business review meetings and maintain relationships as a trusted advisor.
- Collaborate with Field Engineering, Sales, and Product teams during customer engagements.
