Staff Software Engineer - Customer Engagement & Docs Platform
Staff Software Engineer - Customer Engagement & Docs Platform
Staff Software Engineer - Customer Engagement & Docs Platform
Databricks
Databricks is seeking a Staff Software Engineer for their Customer Engagement and Docs Platform team, focusing on leveraging AI and machine learning to enhance customer support experiences. The role involves leading the design and development of systems that improve customer problem resolution through advanced technology.
Qualification
- 6+ years of industry experience building and operating large-scale distributed systems.
- Demonstrated technical proficiency in machine learning and software engineering, coupled with a strong product-oriented approach.
- The capacity to define and structure solutions in ambiguous problem spaces.
- Experience with AI/ML technologies, particularly Large Language Models (LLMs).
- Strong understanding of user behavior and problem-solving methodologies.
Responsibility
- Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers.
- Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems.
- Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations.
- Deliver high-quality, production-ready code and services end-to-end, including performance tuning, resiliency improvements, and debugging in live environments.
- Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizations.
