Staff Technical Solutions Engineer, Platform
Staff Technical Solutions Engineer, Platform
Staff Technical Solutions Engineer, Platform
Databricks
The Staff Technical Solutions Engineer, Platform role at a company in São Paulo-SP is a hybrid position requiring approximately 3 days in the office. The role focuses on providing expert support for the Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring seamless operation of data solutions. The ideal candidate will have over 10 years of experience and will be responsible for frontline support, incident management, and collaboration with various teams to drive platform improvements.
Qualification
- Over 10 years of experience in technical support or engineering roles.
- Strong troubleshooting and diagnostic skills for complex technical issues.
- Experience with Databricks or similar data intelligence platforms.
- Excellent communication skills for customer interaction and collaboration with teams.
- Ability to conduct root cause analyses and develop preventive measures.
Responsibility
- Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform.
- Engage with customers directly to understand their technical issues and requirements, providing timely solutions.
- Lead the resolution of high-priority incidents, coordinating with various teams to address issues swiftly.
- Work closely with engineering, product management, and DevOps teams to share insights and drive improvements.
- Create and maintain detailed documentation on support procedures and known issues.
- Monitor and analyze platform performance metrics to identify potential issues before they impact customers.
- Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches.
