Manager 1, Technical Support Engineering
Manager 1, Technical Support Engineering
Manager 1, Technical Support Engineering
Datadog
The Manager 1, Technical Support Engineering at Datadog is responsible for leading a team of Solutions Engineers, ensuring client satisfaction through effective technical support and training. The role emphasizes mentorship, team management, and collaboration within a hybrid work environment, catering to both new and existing clients.
Qualification
- Passionate about people management and mentorship with previous team leadership experience
- Self-motivated, detail-oriented, and eager for continuous learning
- Critical thinker with a client-centric approach
- Programming experience and basic knowledge of Linux
- Fluency in English and Japanese at a business or native level
- Ability to work a rotating schedule with weekend availability
Responsibility
- Manage, develop, and mentor a fast-paced team of Solutions Engineers
- Ensure successful onboarding of new Solutions Engineers
- Help triage Solutions Engineering queues and collaborate with Product and Engineering
- Review and prioritize Solutions Engineering escalations, particularly for customers in Japan
- Dispatch customer requests as part of a queue rotation schedule
- Oversee demo training and assist in demo certification
- Assist with incident response during outages, communicating with customers
- Build out documentation and knowledge base articles for various technologies
