Technical Support Engineer 1 - 2
Technical Support Engineer 1 - 2
Technical Support Engineer 1 - 2
Datadog
The Technical Support Engineer role at Datadog involves engaging with customers to resolve technical issues and educate them on the platform. The position is part of a hybrid workplace culture that values collaboration and creativity. Candidates should have a background in Computer Science or Engineering, and a passion for technology and continuous learning is encouraged.
Qualification
- A Computer Science / Engineering major and/or Bootcamp graduate
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- A tinkerer with some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
Responsibility
- Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate clients on the use of the platform
- Reproduce technical issues and dive into Datadog’s 600+ integrations
- Become demo certified and lead a product demo to customers
- Participate in product conversations with internal teams based on feedback from client interactions
- Train as a highly knowledgeable specialist in one or more Datadog product area(s)
- Work from a Datadog office 3 - 5 days per week
