Senior Customer Success Manager
Senior Customer Success Manager
Senior Customer Success Manager
Domino Data Lab
The Customer Success Manager at Domino is responsible for maintaining and enhancing client relationships, ensuring customer satisfaction, retention, and revenue growth. The role involves understanding customer needs, driving product adoption, and leveraging data insights to align commercial terms with business goals. Domino is a software company focused on AI-driven data science solutions, serving notable clients across various industries.
Qualification
- Experience in customer success or account management roles.
- Strong understanding of AI and data science concepts.
- Excellent communication and interpersonal skills.
- Ability to analyze data and derive insights for customer engagement.
- Proven track record of driving customer satisfaction and retention.
Responsibility
- Maintain and grow relationships with clients as the main point of contact.
- Maximize client satisfaction, retention, and revenue generation.
- Drive conversations to promote Domino Cloud adoption among existing customers.
- Work with the Scaled CS team to automate customer success initiatives.
- Demonstrate product expertise and ML Ops/AI knowledge during customer interactions.
- Leverage data insights to align commercial terms with customer goals.
- Identify and secure upsell opportunities during renewals or mid-cycle.
