About Doss

• Design and run end-to-end lifecycle processes: onboarding, promotions, transfers, comp changes, people services, offboarding.
• Primary point of contact for employee immigration, managing cases end-to-end with support from outside counsel
• Own employee services: manage our ticketing system, triage inbound requests, and continuously improve self-service resources so employees get fast, accurate answers.
• Write clear SOPs that enable consistent execution as the team grows.
• Run ad-hoc projects and special initiatives as Doss's needs evolve.
• Own HRIS data integrity. Conduct regular audits and governance to keep our systems clean and reliable.
• Build people data reporting and workforce analytics that support decision-making and headcount planning.
• Partner with the team to design and improve core processes in Gusto: onboarding workflows, offboarding, comp changes, and more.
• Manage global compliance programs in partnership with Legal, including training tracking, policy governance, and audit readiness.
• Manage vendor relationships across background check, EOR, and compliance tools. Evaluate new vendors. Hold existing ones accountable.
• Lead change management when rolling out new systems or policies.
• Manage and develop People Ops Associates and Coordinators.
• Build a team culture defined by ownership, craft, and continuous improvement.
• 4-8+ years in People Operations, with at least 2 years at a high-performing, fast-moving organization.
• A real track record managing and developing people: your direct reports grow, stay, and cite you as a formative manager.
• Elite project management and process design skills. You build systems from scratch, run multiple complex workstreams simultaneously, and execute without dropping things.
• High ownership, low ego. You thrive in ambiguity, balance rigor with speed, and consider no task beneath you.
• Deep fluency with HRIS systems (Gusto preferred). You understand the architecture, not just the UI.
• Based in San Francisco and able to work from our SOMA office 5 days per week.
• Medical, dental & vision coverage
• 401(k) retirement plan
• Lunch in-office 5 days/week (and dinner when needed)
• Flexible/unlimited PTO
• Commuter benefits
• Generous parental leave