Documentation Specialist | Housing
Documentation Specialist | Housing
Documentation Specialist | Housing
eliseai
EliseAI is a company focused on improving housing and healthcare through AI integration. They are seeking a Documentation Specialist to support their Learning & Development initiatives by creating and maintaining user-friendly documentation for customers. This role involves collaborating with various teams to ensure documentation is accurate, accessible, and aligned with customer needs.
Qualification
- Proven experience in technical writing or documentation
- Strong understanding of user-centered design principles
- Excellent written and verbal communication skills
- Ability to translate complex technical information into clear, user-friendly documentation
- Experience with documentation tools and software
- Familiarity with customer support processes and tools
- Ability to work collaboratively with cross-functional teams
- Strong analytical skills to identify documentation needs based on customer feedback
Responsibility
- Develop and maintain a wide range of documentation, including user guides, FAQs, troubleshooting guides, and release notes
- Translate technical product details into clear, accessible resources tailored to diverse customer needs
- Ensure all customer-facing documentation is up-to-date and reflective of the latest product features and best practices
- Work closely with the Customer Education team to identify gaps in customer resources and create documentation that complements training initiatives
- Analyze customer support tickets to uncover recurring themes and pain points, addressing them proactively through improved documentation
- Collaborate with the Customer Success, Product, and Support teams to align documentation priorities with business goals and customer feedback
- Maintain a documentation roadmap to ensure timely delivery of resources that support key product launches and updates
- Implement documentation best practices to enhance usability, consistency, and accessibility, while continuously auditing and refining existing resources
- Contribute to the evolution of EliseAI’s L&D strategy by proposing innovative ways to engage customers through documentation
