Product Solutions Analyst | Housing (New Grads 2025-2026)
Product Solutions Analyst | Housing (New Grads 2025-2026)
Product Solutions Analyst | Housing (New Grads 2025-2026)
eliseai
EliseAI is a company focused on enhancing the housing and healthcare industries through AI integration. The Product Solutions Analyst role in the Customer Support team involves providing technical support, troubleshooting issues, and collaborating with internal teams to improve customer experience. The company is rapidly scaling and seeks driven individuals to join their mission.
Qualification
- 0-2 years in a Customer Support Analyst or equivalent role
- Experience with support software and CRMs (e.g., Zendesk, Salesforce)
- SQL knowledge is a plus
- Strong communication skills
- Customer-obsessed mindset
Responsibility
- Provide tier 1 and tier 2 technical support to clients via Zendesk, ensuring timely resolution of issues
- Investigate, troubleshoot, and fix complex technical issues and escalate to appropriate internal teams when necessary
- Maintain clear documentation and communication with clients throughout the support lifecycle
- Collaborate with the Solutions team to relay user feedback and contribute to product improvements
- Maintain and update internal knowledge base articles, FAQs, and user guides
- Run Quality Assurance checks on the Support AI Chatbot and provide ongoing coaching
