Complaints Specialist
Complaints Specialist
Complaints Specialist
Exness Global Limited
At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.
Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.
Why this role matters
The Complaint Specialist’s duty is to process all complaints escalated by the customer support department within a reasonable time period (24 hours), and to provide effective solutions that ensure and maximize clients' satisfaction.
The role is based in our office in Belize. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.
What you'll actually do
- Monitoring and tracking complaints made by clients;
- Reporting clients’ requests if the subject of a request is relating to order execution, partner reward, etc …. (hereafter referred to as ‘complaints’);
- Processing clients’ complaints while utilising all available platforms;
- Replying to clients’ requests based on the comprehensive review of a request;
- Ensuring that all complaints are processed within a reasonable time period;
- Cooperating with other departments with the purpose of solving the complaint;
- Maintaining an updated knowledge base with up to date and relevant content;
- Being able to share knowledge with Support in order to diminish the number of escalated complaints;
- Providing significant reports when required by line manager.
- Post complaints monitoring.
- Re-evaluation of complaint process for improvement.
Who we’re looking for
- Minimum 4 years working experience in Customer Service/ Sales and MUST be currently in Belize.
- Good analytical skills.
- Attention to details.
- Ability to work under pressure.
- Advance understanding of order processing.
- Good knowledge of Company product as well as Internal company regulations and procedures.
- Self-motivated and highly reliable.
- Excellent attendance is a plus.
What we offer along the way
- Competitive salary and annual performance bonus
- Full relocation support for you and your family — flights, housing, visas, and legal assistance included
- Top-tier health insurance with full family coverage — medical, dental, vision, mental health.
- Unlimited learning opportunities: external courses, English lessons, career and leadership development
- Education allowance covering school and kindergarten fees
- 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
- Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
- “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
- Employee share scheme — grow with us
What your journey looks like
- Intro call with Recruiter (30 minutes)
- English check (if needed)
- Assessments
- Tech interview (60 minutes)
- Behavioural interview (60 minutes)
What it's like here
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Sounds like you? Apply.
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
