Customer Support Executive - Vietnam
Customer Support Executive - Vietnam
Customer Support Executive - Vietnam
Exness Global Limited
The Customer Support Executive role at Exness involves providing exceptional support and issue resolution for clients through various communication channels. The position allows for remote work initially, with the option to relocate to the Southeast Asia support office after a few months. Key responsibilities include processing client requests, escalating issues, and maintaining client communication, while the ideal candidate should possess strong communication skills in English and Vietnamese, along with a customer service orientation.
Qualification
- Good communication skills in English and Vietnamese.
- Strong client-facing and communication skills.
- Troubleshooting and multitasking skills.
- Customer service orientation.
- Bachelor’s degree in business administration or related field.
- Self-motivated and highly reliable.
Responsibility
- Process client requests and solve issues via live chat, phone call, and email.
- Escalate issues to the appropriate specialist using Salesforce or Jira.
- Update clients on the status of their requests.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation as required.
- Attend company seminars to understand business functions and meet assessment targets.
- Achieve quarterly KPI targets set by the Customer Support manager.
- Perform other ad hoc tasks assigned by the manager.
