Enterprise Solution Consultant - DACH
Enterprise Solution Consultant - DACH
Enterprise Solution Consultant - DACH
Five9
The Enterprise Solution Consultant at Five9 is responsible for supporting technology and reseller partners with presales guidance and technical coaching, while also collaborating with Account Executives to sell cloud contact center solutions to enterprise clients. The role emphasizes effective communication, customer satisfaction, and the design of integrated solutions that leverage AI and analytics.
Qualification
- Strong communication skills to build credibility and convey information clearly
- Experience in presales support and technical coaching
- Ability to conduct detailed requirements analyses and deliver technical presentations
- Familiarity with cloud contact center solutions and related technologies
- Experience in customer relationship management and enhancing customer satisfaction
- Understanding of AI deployment and governance in technology solutions
- Ability to work collaboratively with cross-functional teams and stakeholders
- Experience in developing sales materials and documentation.
Responsibility
- Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching
- Effectively communicate plans, progress, and status to both internal and customer organizations
- Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies
- Articulate the value of Five9 through presentations, demonstrations, and open discussions with customers
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
- Develop materials in-line with specific sales and/or services opportunity requirements
- Responsible for transitioning the customer to the services team for implementation
- Design end-to-end cloud contact center solutions that integrate omnichannel routing, AI engines, CRM, workforce optimization, analytics, and enterprise applications
- Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9’s AI Trust & Governance framework
- Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.
