Client Solutions Manager
Client Solutions Manager
Client Solutions Manager
The Client Solutions Manager at Flipboard plays a crucial role in supporting the Sales team throughout the entire campaign lifecycle, from RFP submission to execution and renewal. This position involves collaboration with various internal teams and direct client engagement to enhance advertising accounts and ensure successful campaign outcomes.
Qualification
- Experience in client management or account management roles
- Strong understanding of advertising and media planning
- Excellent communication and interpersonal skills
- Ability to analyze data and derive actionable insights
- Experience working with cross-functional teams
- Proficiency in project management and organizational skills
- Familiarity with digital advertising metrics and KPIs
- Ability to manage multiple campaigns simultaneously
Responsibility
- Collaborate closely with Sales Team and support the Sales Process from RFP submission to post-campaign wrap with a focus on providing strategic client services
- Lead RFP proposals and construct media plans with detailed placements and identify key audience target solutions within Flipboard’s proprietary 1P targeting or 3P Audience Targeting
- Manage the entire post-sale execution process, including reviewing advertiser contract terms, campaign kick-off calls, creative production, campaign execution, optimizations, and wrap-ups
- Be the primary point of contact for clients, serving as the owner of the entire campaign and future campaigns
- Strengthen client relationships by participating in meetings and providing campaign insights and key takeaways
- Provide light QA work in partnership with Ad Ops to confirm campaigns are running as expected
- Prepare and analyze data points for post-campaign analysis, mapping back to client KPIs and objects to drive upsells and renewals
- Be a core contributor to strategic kick-off meetings with Sales Team, Inventory and Ad Ops teams and contribute to meeting materials for client pitch presentations
- Provide post-launch support by taking screenshots, monitoring delivery and performance, and present opportunities for optimizations /oversee implementation
- Proactively identify incremental and renewal opportunities with the support of Sales
- Participate in weekly Client Solutions Management team meetings to share campaign insights and stay informed on product updates and weekly Ad Ops + Client Solutions Management campaign status meetings
- Have strong ability to pull data from GWI and Flipboard Proprietary Data to develop key insights
