Call Center Talent Pool Req (Arizona)
Call Center Talent Pool Req (Arizona)
Call Center Talent Pool Req (Arizona)
FreedomCare
FreedomCare Arizona is seeking passionate customer service professionals to join their talent pool in various roles related to home care support. The positions include HomeCare Sales Specialist, Intake Specialist, Onboarding Specialist, and Care Support Specialist, all aimed at assisting patients and caregivers in navigating home care services.
Qualification
- Excellent customer service skills, including empathy and problem-solving abilities.
- Strong verbal and written communication skills.
- Good listening skills and emotional intelligence.
- Ability to work well in a team environment.
- Calmness under pressure and effective problem resolution skills.
Responsibility
- Connect and engage with individuals interested in home care support as a HomeCare Sales Specialist.
- Educate and assist patients and caregivers with the application and enrollment process as an Intake Specialist.
- Guide patients and caregivers through the onboarding process, conducting orientations as an Onboarding Specialist.
- Support patients and caregivers throughout their home care journey as a Care Support Specialist.
- Manage high-volume inbound and outbound customer interactions effectively.
