Call Center Talent Pool Req (Harrisburg, PA)
Call Center Talent Pool Req (Harrisburg, PA)
Call Center Talent Pool Req (Harrisburg, PA)
FreedomCare
FreedomCare Pennsylvania is building a talent pool of customer-service professionals for multiple home-care oriented roles (HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, Care Support Specialist I, and Field Care Coordinator). Roles are primarily phone-based with in-person travel for Field Care Coordinators, focused on compassionate support, enrollment, onboarding, and ongoing care coordination for patients and caregivers in a healthcare setting.
Qualification
- Proven track record of delivering high-quality customer service with empathy and patience.
- Ability to manage high-volume inbound and outbound call queues.
- Exceptional verbal and written communication skills with the ability to convey empathy.
- Strong emotional intelligence and teamwork, with the ability to collaborate in a fast-paced environment.
- Problem-solving skills with the ability to resolve issues over the phone and de-escalate frustrated callers.
- Excellent time management and multitasking capabilities.
- Willingness to travel as needed for Field Care Coordinator duties; flexibility to work across multiple roles in a healthcare setting.
Responsibility
- Engage with individuals over the phone to build relationships and assess home care needs.
- Educate and assist patients and caregivers through the application, enrollment, and onboarding processes, ensuring eligibility is confirmed.
- Guide patients and caregivers through onboarding and orientation for FreedomCare programs.
- Provide ongoing care support via phone, helping patients receive necessary services and feel heard and valued.
- De-escalate difficult calls and resolve issues with empathy, professionalism, and timely follow-up.
- Manage high-volume inbound and outbound call queues with strong time management and organizational skills.
- Collaborate with internal teams to coordinate care and communicate updates; Field Care Coordinators travel to patients' homes as needed.
