Call Center Talent Pool Req (Philadelphia, PA)
Call Center Talent Pool Req (Philadelphia, PA)
Call Center Talent Pool Req (Philadelphia, PA)
FreedomCare
FreedomCare Pennsylvania is building a talent pool of customer service professionals for multiple home care roles (HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, Care Support Specialist I, and Field Care Coordinator). Roles involve phone-based support, enrollment and onboarding assistance, and in-person field coordination for the Field Care Coordinator (travel required). Ideal candidates excel in high-volume customer service, clear communication, emotional intelligence, problem-solving, and strong time management.
Qualification
- Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
- Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
- Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
- Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.
- Time Management & Multitasking: excellent time management and multitasking skills.
- Willingness to travel for Field Care Coordinator role (frequent travel to patients’ homes) and ability to work across multiple care scenarios.
- Passion for helping others and interest in healthcare.
- Ability to educate and guide patients and caregivers through enrollment and onboarding processes.
Responsibility
- HomeCare Sales Specialist I: Connect and engage with individuals over the phone to build relationships with those interested in home care support for themselves or a loved one.
- Intake Specialist I: Collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process, with the goal of completing eligibility and onboarding them over the phone.
- Onboarding Specialist I: Guide patients and caregivers through onboarding and orientation process of joining FreedomCare.
- Care Support Specialist I: Support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued.
- Field Care Coordinator: Supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients’ homes.
