IT Support Specialist
IT Support Specialist
Helsing
Helsing is a defense AI company focused on protecting democracies through technological leadership. They are seeking mission-driven IT Support Specialists to provide technical support, manage IT operations, and ensure a smooth onboarding process for new employees. The company values an open culture and ethical considerations in technology deployment.
Qualification
- Experience in technical support or help desk roles.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with ticket management systems, preferably Jira Service Management.
- Experience with Microsoft 365 and video conferencing tools.
- Strong communication skills and ability to work collaboratively with teams.
Responsibility
- Provide technical support to end-users via Slack, email, or in-person, troubleshooting hardware, software, and connectivity issues.
- Proactively maintain local video conferencing hardware and provide in-person meeting support.
- Monitor and manage tickets using Jira Service Management, ensuring timely resolution and escalating complex issues when necessary.
- Manage user and device lifecycle processes, ensuring new joiners are set up for success on day one.
- Partner with Helsing's broader IT team on the operation and continuous optimization of Helsing's corporate IT environment, built primarily using Microsoft 365.
