Customer Service Specialist
Customer Service Specialist
Customer Service Specialist
JD.com
The Customer Service Specialist role involves addressing customer inquiries and complaints through various channels, ensuring customer satisfaction, and maintaining accurate records of interactions. The position requires proficiency in Dutch and English, along with strong communication and organizational skills.
Qualification
- Dutch level: C1+.
- English Level: Fluent listening, speaking, reading, and writing skills.
- Strong phone contact handling skills and active listening.
- Proficient in the use of Office software.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to speak German/French is an advantage.
- Minimum MBO work and thinking level.
Responsibility
- Solve customer's pre-sale and after-sale questions through different channels.
- Keep records of customer interactions, providing accurate, valid, and complete information using the right methods/tools.
- Handle customer complaints, providing appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
