Quality Improvement Supervisor
Quality Improvement Supervisor
Quality Improvement Supervisor
JD.com
JD Logistics is a global leader in smart supply chain solutions, seeking a Quality Improvement Supervisor in Rotterdam to enhance quality initiatives and operational excellence. The role focuses on process improvements, quality control measures, and fostering a culture of excellence.
Responsibility
- Develop and maintain robust quality control systems for logistics operations
- Identify and implement improvements to enhance service quality and operational efficiency
- Monitor and report on quality metrics (error rates, compliance scores, customer satisfaction)
- Lead investigations into quality incidents and implement corrective actions
- Create and deliver quality-focused training programs for operational teams
- Conduct regular quality audits and ensure compliance with company standards
- Spearhead Lean/Six Sigma projects to drive measurable quality enhancements
- Work with operations, IT, and customer service teams to implement quality solutions
- Ensure all processes meet industry standards and legal requirements
