Helpdesk Technician
Helpdesk Technician
Helpdesk Technician
Kaizen Gaming
Kaizen Gaming is seeking a motivated Helpdesk Technician to support employees in Athens and remote users. The role involves troubleshooting hardware and software issues, setting up equipment for newcomers, and maintaining user accounts in a dynamic work environment.
Qualification
- At least 1 year of experience providing IT technical support.
- Customer-oriented mentality with excellent problem-solving skills.
- Troubleshooting experience in Microsoft and Apple ecosystems.
- Good knowledge of Windows Operating systems and MS Office/G Suite applications.
- Knowledgeable in conferencing and audiovisual systems.
- Familiarity with standalone and network printers.
- Strong teamwork mindset and willingness to collaborate.
Responsibility
- Diagnose technical support/IT problems on desktops/laptops and provide effective resolutions.
- Set up, install, and configure software and hardware for newcomers based on individual user needs.
- Troubleshoot and support conferencing amenities in the office.
- Provide regular communication to users on the progress of outstanding support calls.
- Carry out user account maintenance for new members, leavers, and role changes.
- Collaborate with internal and external teams to resolve issues and improve processes.
