Client Engagement Specialist, CXF - Fixed Term
Client Engagement Specialist, CXF - Fixed Term
Client Engagement Specialist, CXF - Fixed Term
Kraken
The Client Engagement Specialist at Kraken is responsible for providing exceptional support to new clients during their onboarding process. This fully remote role requires fluency in English and involves managing client verification activities, ensuring compliance with KYC regulations, and addressing client inquiries. Kraken is a mission-driven company focused on accelerating global crypto adoption and providing industry-leading security and client support.
Qualification
- Fluency in English is required.
- Willingness to work evenings and weekends.
- Experience with client support tools such as Zendesk.
- Strong attention to detail for document verification and compliance.
- Ability to identify and escalate potential risks effectively.
Responsibility
- Manage client onboarding and verification activities, including KYC documentation review and validation.
- Handle funding and general client inquiries via email and live chat.
- Support remediation initiatives by guiding clients through document resubmission and re-verification processes.
- Identify and escalate potential risks or suspicious documentation to compliance and risk management teams.
- Address client inquiries related to application status, account upgrades, and verification requirements.
